NCP to run One station car parks

MORE than a million pounds is set to be invested in railway car parks in East Anglia and London after train operator One signed a deal with National Car Parks (NCP).

MORE than a million pounds is set to be invested in railway car parks in East Anglia and London after train operator One signed a deal with National Car Parks (NCP).

The new partnership agreement means NCP will run all of One's 62 car parks across the region and capital.

NCP will invest over £1million in improvements and provide a comprehensive contract management service.

One railway customers are being promised a range of new and additional benefits following the deal, including high standards of service and safety, and “innovative” new ways of paying for tickets.

One says that under the deal, customer service staff will be provided by NCP during the evening at 21 key stations, and that their duties will include escorting lone travellers from the station forecourt to their vehicles as part of a service that can be pre-booked.

The benefits also include being able to pay by mobile phone, car parking season tickets available online for key stations, 'carnet' style tickets for daily or weekly parking, a dedicated advice phone line, 'Park Mark' Safer Parking accreditation at 21 car parks, upgrades in lighting, CCTV and cleaning and 40 new Pay & Display machines accepting credit or debit card payments.

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One railway managing director Andrew Chivers said: “The new partnership with NCP provides One railway customers with a range of innovative benefits for car park users through additional investment in upgrading facilities and greater choice of payment methods. We are constantly looking at ways of enhancing the experience for our customers and in making access to travel simpler.”