RABI home celebrates praise from watchdog

Manson House head of home Carole Smith, left, with HRH Duke of Gloucester, meeting staff and residen

Manson House head of home Carole Smith, left, with HRH Duke of Gloucester, meeting staff and residents 2015. - Credit: Archant

A retirement home primarily for farmers is celebrating after inspectors said staff “went the extra mile” to improve its residents’ quality of life.

Manson House in Bury St Edmunds.

Manson House in Bury St Edmunds. - Credit: Archant

Manson House in Bury St Edmunds was rated ‘good’ by the Care Quality Commission, the independent watchdog for health and social care in England following an unannounced inspection in June.

The home, owned by the Royal Agricultural Benevolent Institution (RABI), a charity which provides financial help to people from the farming community, has undergone a major £6m upgrade over the last four years.

The site includes 31 en-suite rooms and 23 self-contained flats for independent living.

As well as receiving an overall ‘good’ rating, it scooped an ‘outstanding’ mark for its service care. Inspectors also rated the home ‘good’ in the categories of ‘safe’, ‘well-led’, ‘effective’ and ‘responsive’.

Inside Manson House.

Inside Manson House. - Credit: Archant

Ratings are awarded on a four-point scale; ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’.

The CQC report stated: “People told us that they were very happy living at Manson House. Staff knew the people they supported and were clear about what they should do if they had any concerns about people’s welfare. Equipment was in a good state of repair and checks were undertaken on the building and services to make sure that they were working effectively and protected people.

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“Staff went the extra mile to improve people’s quality of life. There was a strong culture within the service of treating people with respect.”

The report also praised the quality of food on offer and activity programmes provided.

Activities at Manson House.

Activities at Manson House. - Credit: Archant

Head of Home Carole Smith was described as ‘approachable’ and the staff well supported. “Morale was high among the staff and they were clear about the vision and values of the service,” the report said.

RABI chief executive Paul Burrows said: “I am delighted with the findings of the Care Quality Commission report. To achieve an overall ‘good’ outcome is tremendous and it’s particularly satisfying to be rated ‘outstanding’ for service caring.

“During the past few years a huge amount of building work has taken place at Manson House and that has obviously provided certain challenges. To achieve such a positive report in light of that is a tremendous achievement and all credit must go to Carole Smith for her hands-on approach and caring leadership and her wonderful and dedicated team who all make it happen. Manson is a true home from home.”