RABI home celebrates praise from watchdog
- Credit: Archant
A retirement home primarily for farmers is celebrating after inspectors said staff “went the extra mile” to improve its residents’ quality of life.
Manson House in Bury St Edmunds was rated ‘good’ by the Care Quality Commission, the independent watchdog for health and social care in England following an unannounced inspection in June.
The home, owned by the Royal Agricultural Benevolent Institution (RABI), a charity which provides financial help to people from the farming community, has undergone a major £6m upgrade over the last four years.
The site includes 31 en-suite rooms and 23 self-contained flats for independent living.
As well as receiving an overall ‘good’ rating, it scooped an ‘outstanding’ mark for its service care. Inspectors also rated the home ‘good’ in the categories of ‘safe’, ‘well-led’, ‘effective’ and ‘responsive’.
Ratings are awarded on a four-point scale; ‘outstanding’, ‘good’, ‘requires improvement’ or ‘inadequate’.
The CQC report stated: “People told us that they were very happy living at Manson House. Staff knew the people they supported and were clear about what they should do if they had any concerns about people’s welfare. Equipment was in a good state of repair and checks were undertaken on the building and services to make sure that they were working effectively and protected people.
- 1 London couple transform Suffolk home into an 'intimate' lifestyle retreat
- 2 What time will the Red Arrows be flying over Suffolk this weekend?
- 3 Forbidden Suffolk: 5 more places you can’t visit in Suffolk
- 4 Revealed: The most popular Suffolk fish and chip shop
- 5 The night Town beat Real Madrid - and why they're still part of elite club
- 6 When will bins be emptied during the Platinum Jubilee Bank Holiday weekend?
- 7 Driver being taken to hospital after car ends up on roof in field
- 8 Two motorbikes stolen after break-in at Suffolk home
- 9 Nine new homes set to be built on former employment site
- 10 Road closed after two-vehicle crash in Suffolk village
“Staff went the extra mile to improve people’s quality of life. There was a strong culture within the service of treating people with respect.”
The report also praised the quality of food on offer and activity programmes provided.
Head of Home Carole Smith was described as ‘approachable’ and the staff well supported. “Morale was high among the staff and they were clear about the vision and values of the service,” the report said.
RABI chief executive Paul Burrows said: “I am delighted with the findings of the Care Quality Commission report. To achieve an overall ‘good’ outcome is tremendous and it’s particularly satisfying to be rated ‘outstanding’ for service caring.
“During the past few years a huge amount of building work has taken place at Manson House and that has obviously provided certain challenges. To achieve such a positive report in light of that is a tremendous achievement and all credit must go to Carole Smith for her hands-on approach and caring leadership and her wonderful and dedicated team who all make it happen. Manson is a true home from home.”