Suffolk: NatWest aims to get closer to SME customers

NATWEST says that all of its relationship managers across Suffolk will have spent two days working for local SME customers by the end of this year ,in order to gain a better understanding of the challenges faced by firms in the sector.

It is part of NatWest’s “Working With You” programme covering all its relationship managers in England and Wales who look after businesses with a turnover of up to �25million, including senior managers and credit teams.

In Suffolk alone, more than 50 working visits across a variety of businesses will have taken place before the end of the year.

John Cox, director, commercial banking for Suffolk, said: “We have introduced the Working With You programme to aim to improve the relationship between the bank and its SME customers.

“All our relationship managers will go to these visits with a blank agenda with the aim of getting under the skin of the business and seeing a new perspective.”

He added: “Open and honest engagement is always a key component of successful business relationships.

“This programme allows us to extend that and actually view the business from the customer’s eyes, not just looking at figures on a balance sheet. Ultimately we hope this helps improve the service and support we can extend to Suffolk SMEs.”

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