CQC gives a Sudbury care home highest rating of ‘outstanding’

Senior couple holding hands

Senior couple holding hands - Credit: Getty Images/iStockphoto

A health watchdog has rated a Sudbury residential home as ‘outstanding’.

A health watchdog has rated a Sudbury residential home as ‘outstanding’.

The Care Quality Commission (CQC) gave Mellish House in Kings Hill their highest rating, following an unannounced inspection in October.

Mellish House, is run by Stour Sudbury Limited and can provide accommodation, nursing and personal care for up to 48 older people.

Forty five people were being cared for at the time of inspection.


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Inspectors say in their report that they found staff were caring, compassionate and that people were being provided with safe, responsive, caring, effective and well-led care.

The CQC’s programme of inspections rates all adult social care services according to whether they meet the following five criteria: safe, effective, caring, responsive and well-led and gives a rating for each category as well as an overall rating.

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Mellish House was rated ‘outstanding’ for responsive and well-led and ‘good’ for caring, safe and effective.

Jemima Burnage, CQC’s head of inspection for adult social care said: “Our inspection team was really impressed by the level of care and support offered to people at Mellish House.

“The service provided an outstanding level of responsive care and support which placed people at the centre of their care and enabled them to be instrumental in their support.

“All the people inspectors spoke with had nothing but praise for the service and the excellent quality of life people living in the service experienced.

“People participated in an excellent range of activities which kept them entertained and enabled them to follow their hobbies and interests. People’s rights to make decisions and remain in control of their lives were promoted as much as possible by staff.

“All of this meant people received a high standard of care, which is why it has been rated outstanding.”

Andrea Sutcliffe, chief inspector of adult social care, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

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