EE phone signal loss in rural Suffolk is ‘unacceptable’

Concerns over lack of phone signal in Leiston

Concerns over lack of phone signal in Leiston - Credit: Archant

Phone users in two towns have been left fuming after their mobile signal hit problems – with their providers unable to say when the difficulties will be resolved.

Therese Coffey MP.

Therese Coffey MP. - Credit: Archant

In Felixstowe, some customers of EE have complained that they have been without service for two weeks, while those connected to Three have also suffered disruption and poor signal. There have also been problems with EE suffered in Leiston.

Complaints have been made to Suffolk Coastal MP Therese Coffey via her Facebook page.

Dr Coffey said: “There seems to be an issue with signal drop when one or more of the masts is being removed and the boost in signal from other masts not being enough. I’m trying to get to the bottom of it.

“The situation is completely unacceptable and I can understand resident’s frustrations.

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“They are yet to get any satisfactory answers from the phone companies.

“I have been in touch with both EE and Three asking for an urgent investigation and have also contacted industry regulator Ofcom.

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“I am pushing for a quick resolution and for customers affected to be compensated. This is important for personal convenience, confidence in our phone networks and for business productivity.”

It is understood the EE problems in Felixstowe are mainly affecting the town centre and have arisen following the switching off of two of its masts in the town, including one on Cliff House. Signal has been boosted at other nearby antennae but it doesn’t appear to have solved the problem.

Writing on Dr Coffey’s Facebook page, Jan Baker said: “I get my signal through EE but am contracted to Three network but still have had no joy for over a week. I can only make and receive calls over WiFi – and it stops working as soon as I leave the house, so it is not much use.”

Amanda Norman said: “We have been experiencing problems with EE for the last 10 days. They told us it was because of a mast down.”

No-one was available from EE to comment.

A spokesman for Three said: “We apologise that customers in the Felixstowe area have not been receiving a good service recently but we expect this to improve in the coming weeks.

“Unfortunately, we have experienced issues around planning consent and finding a suitable replacement site for our mast in the area.”

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