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App and phoneline launched in Suffolk to help tackle coronavirus crisis impact

PUBLISHED: 20:30 24 March 2020

The Good Neighbour Scheme volunteers in Hollesley, Boyton and Shingle Street Picture: TREVOR CONNICK

The Good Neighbour Scheme volunteers in Hollesley, Boyton and Shingle Street Picture: TREVOR CONNICK

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An official new service has been set up to support people in Suffolk who need help during the coronavirus crisis – and it also allows people to register as volunteers.

The Tribe Volunteer app and phoneline to help people in Suffolk during the coronavirus crisis Picture: Suffolk County CouncilThe Tribe Volunteer app and phoneline to help people in Suffolk during the coronavirus crisis Picture: Suffolk County Council

The service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need.

It is called Home, But Not Alone – and dovetails with a campaign of the same name launched by this newspaper last week to support communities and recruit volunteers during this difficult time.

The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an app, while people who need help can phone to request support.

As the number of offers and requests grows, they will be matched so that the right help can be given where it’s most needed. This support could include delivering groceries, medication or essential household goods, in line with Government social distancing guidelines.

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The free app, called Tribe Volunteer, can be downloaded from the Apple App Store and Google Play Store. The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week.

The Home, But Not Alone service was created by partners from Suffolk’s councils, police, health bodies and charitable organisations which come together as the Collaborative Communities Board.

Chrissie Geeson, the board chair, said: “In these challenging times, it has been incredibly heartening to have so many people volunteer to help others. In villages and towns across Suffolk, people have taken it upon themselves to mobilise a small army of volunteers to do what they can for people in need.

“The support service will encompass this work but will bring structure and routine to these offers of help. This is just the start of this new service, so we expect the number of offers and requests to grow. People who want to help, or need help, should let us know and we will do the rest.

“It is testament to the hard work of all Suffolk organisations and sectors that we are able to offer this invaluable help.”

The telephone line is not a general information line for COVID-19 queries, but those in need can seek information on support with care needs, loneliness and to connect with community support. This is a new service and will be adapted to demand over the coming weeks.

People are still being urged to check gov.uk for the latest guidance on a wide range of issues and changes caused by the COVID-19 outbreak.


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A Suffolk safari organiser is back on the trail after lockdown. Philip Charles returned from six years working as a bear guide and researcher in British Columbia in Canada to set up Spirit of Suffolk in his home county. But the newly-formed business took a temporary hit when the coronavirus crisis struck. As well as safaris, Phil also runs photography workshops, and produces prints and home-made short books. He is a lecturer at Suffolk New College, teaching wildlife and conservation-based modules on the Suffolk Rural campus in Otley. Through his business, he aims to build a conservation-based economy connecting visitors with Suffolk’s stunning countryside both digitally and physically through safaris and lectures. “I spend most of my time on safari in farmland habitat on the Shotley and Deben peninsulas,” he says. “This guiding season for Spirit of Suffolk started early March and I had several safari bookings as well as two photography workshops planned throughout March and April.” Philip was just one safari into the season – with one urban fox tour under his belt – with the business really taking off when lockdown measures were introduced on March 23, which meant he had to ditch his planned events. Lockdown hit him hard on a personal level too, he admits. “I always thought I would be able to head out to the countryside still, alone, and with caution. But as lockdown measures were introduced I realised this was not to be the case. “On a personal level this was deeply troubling as time spent in nature forms who I am as a person in both actions and spirit. “From a business perspective initially it felt shattering as I could not operate any of the core elements of the business, and to have started the season so spectacularly well with an amazing first safari and superb urban fox tour I really felt bad for the guests that had trips booked and were now not able to take them. “As a wildlife photographer but living in central Ipswich I also felt limited in what I could do photography-wise.” But he picked himself up and started working on his website and social media strategies. It was a “joy” to provide a vital connection with nature to people stuck at home, he said. “Early on in the lockdown I started a project called ‘On the Doorstep’ in which I would spend a little time each day stood on my doorstep and photograph the comings and goings of people.” The project now forms part of a cultural snapshot of Ipswich in 2020 collated by Suffolk Archives. He also used the downtime to create short books. The two titles – Suffolk Wildlife - A Photo Journey, and Spirit Bear - A True Story of Isolation and Survival – have been “very popular”, selling both in the UK and abroad. They even received an accolade from veteran environmentalist and wildlife broadcaster Sir David Attenborough who described them as “delightful”. He has two more planned – the first of which is Bears and Hares, which is set to be followed by a collection of photo stories from the doorstep project. As lockdown eased in early August he was able to resume his safaris, initially on a two-week trial basis. The pilot proved very successful and as a result he was able to begin booking events again. “Although we are nearing the quieter season I continue to take people out who are keen on enjoying the beauty of Suffolk and its wonderful wildlife and I am personally excited for the beauty and joys of autumn,” he says. “People often purchase the safaris as a gift for someone else and this continues to be popular, as a birthday present or Christmas present that can be redeemed at any point in the future.” From October, he is also planning to resume his one-day photography workshops. “I have always loved showing people the wonders of nature, whether that be a grizzly, a barn owl, killer whales or an urban fox. I think the lockdown period offered a different appreciation for the things around us and I am ever so excited to be with people again and to be showing them all the wonderful wildlife of my favourite spots in Suffolk.” He has had to adapt the tours to ensure safety, but the changes are subtle and don’t detract from the main goal - which is seeing nature, he says. “I now encourage the guest to bring along their own drink and snacks and to also bring their own pair of binoculars. We do wear face coverings while in the vehicle and with the windows open to ensure ventilation. Such changes have been well received by the safari guests and we continue to have some great wildlife viewing.” He’ll be “forever grateful” to his customers and guests for their support and understanding during the pandemic. “Recovery all depends on the current status of local restrictions and the virus itself. I am hoping that a vaccine can be in place as soon as possible. As a fledgling business I have felt a hit, although the sales of short books has helped.” But he remains “positive and optimistic”, he says. “The only way is up,” he says. His hope is that Spirit of Suffolk will become a well-known brand. “I have long term goals of buying woodland for conservation and wildlife viewing and also establishing a small lodge where I can accommodate guests for taking multi-day safaris and tours. “For now I am happy to take things slowly and cautiously, testing the waters in certain areas as I continue to grow the brand and products that I provide. “It is exciting. I am so deeply passionate about what I do that I know it will continue to be a success.” Suffolk’s wildlife in spotlight as safaris get back on track