John Grose celebrates Motability award win

Peter Wilson, centre, general manager dealer relations for Motability, presents the national award t

Peter Wilson, centre, general manager dealer relations for Motability, presents the national award to Richard Howard, left, John Grose group sales director, and David Grose, group aftersales director. - Credit: supplied

Suffolk and Norfolk-based Ford, Peugeot, Citroen and Kia dealer John Grose is celebrating its commended status in the Regional Dealer Group 2013 category at the first annual Motability Dealer Awards – a national award for great customer service for its work with the Motability Car Scheme.

The dealer awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network.

The awards are judged on how a dealer delivers the scheme to customers, and is assessed by customer feedback and reviews of its Motability performance.

The new dealer awards programme saw quarterly award announcements during 2013 in the lead-up to the annual awards. All of these quarterly winners were automatically entered into the nominations for the annual award prizes.

Peter Wilson, general manager dealer relations at Motability Operations, said: “The Motability Dealer Awards are a great way for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme. They are the ‘face’ of Motability and deliver a great customer experience.

“Our customers continually rate the service they receive at the dealership highly and we’re thrilled to recognise the work of those who are setting such a great example, like John Grose. Many congratulations to them on their commendation.”

Celebrating their commended status in the Motability Dealer Awards, John Grose group sales director Richard Howard said: “We are pleased to have been commended with this Motability Dealer Award. Motability is renowned for its high standards and here at John Grose we are proud to be recognised for our dedication to working in partnership with Motability over the past year. We look forward to continuing our great approach to business and customer service.”

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Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme.

Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme and John Grose Ford, Peugeot, Citroen and Kia visit www.johngrose.co.uk, visit the dealerships in Ipswich, Woodbridge, Diss, Framlingham or Lowestoft or phone 01473 270707.

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