Jubilee House care home in Woodbridge rated ‘outstanding’ by CQC

Staff and residents at Jubilee House in Woodbridge are looking forward to a special celebration afte

Staff and residents at Jubilee House in Woodbridge are looking forward to a special celebration after the care home was rated as 'outstanding' by CQC inspectors. Picture: SECKFORD FOUNDATION - Credit: Archant

A Suffolk care home has received the highest praise from the national care regulator for its “extremely compassionate, attentive and caring” staff team.

Jubilee House in Seckford Street, Woodbridge, has been awarded ‘outstanding’, the top grade, by the Care Quality Commission (CQC) following its latest inspection.

The home, run by the Seckford Foundation, provides residential care for up to 25 older people, some living with dementia, and is located under the same roof as the very-sheltered Seckford Almshouses which has also been rated ‘outstanding’ by CQC.

Inspectors praised the care home for being “exceptionally well-led” with a “warm, welcoming and homely atmosphere” and a visible and effective leadership presence.

The team at Jubilee House, the reports says, are “passionate and committed” to delivering a high standard of care, which is tailored to meet residents’ needs and preferences.

They also provide “outstanding” end-of-life care, with residents receiving comfortable and dignified palliative care in line with their and their families’ wishes, with the care team equipped with the right training, knowledge and skills to ensure residents’ individual needs are met.

Sarah Kopferschmitt, Head of Care at Seckford Care, said: “We are absolutely delighted to receive an ‘Outstanding’ rating from CQC for Jubilee House and we look forward to hosting a special celebration.

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“The residents are at the heart of all that we do here – the team are incredibly passionate and caring, and we will always go the extra mile to ensure residents and their families are supported. We are very proud that our commitment to providing quality care has been recognised.”

Jemima Burnage, CQC’s head of inspection for Adult Social Care in the central region, said: “Our inspection team was really impressed by Jubilee House. It was exceptionally well led, with visible and effective leadership.

“It was effectively organised and well run with an open and transparent culture. The registered manager demonstrated a holistic approach and had clear oversight of how the service was meeting people’s physical, emotional and social needs.

“The robust quality assurance systems had sustained continual development and improvement at the service. The manager was clear about their expectations relating to how the service should be provided and led by example.

“People received tailored care which enhanced their quality of life and this was integral to the running of the service. There was an enabling and supportive culture focused on meeting the individual needs of people and this was reflected in people’s care records. Staff respected people’s privacy and dignity and promoted their independence.

“We found an extremely compassionate, attentive and caring team at the home. People were supported to have maximum choice and control of their lives and this was backed up by the policies and procedures at the home.

“People and their representatives were actively involved in making decisions about their care and encouraged to maintain relationships that mattered to them. They were supported to pursue hobbies and participate in activities of their choice, which protected them from the risks of social isolation and loneliness.

“The service also provided outstanding end of life care and people experienced a comfortable, dignified death in line with their wishes.

“All of this meant people received a high standard of care, which is why it has been rated ‘outstanding’.”

Andrea Sutcliffe, chief inspector of Adult Social Care, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

A full report of the inspection has been published on CQC’s website here

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