Patients praise region’s ambulance service



Patients have praised the region’s ambulance staff in the trust’s latest survey.

More than 97% of patients who used the East of England Ambulance Service NHS Trust (EEAST) 999 service said they were very satisfied or satisfied with their care.

In addition 96% said the overall service, from the 999 call to getting care, met the same levels.

The results come from the trust’s November patient experience survey, conducted with 115 respondents.

Call handlers were also described as very professional.

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Dr Anthony Marsh, EEAST interim chief executive, said: “The feedback is vital in helping us improve our services in the community, and I would like to thank every person who takes part in a survey for doing so.

“It’s an absolute pleasure to know our ambulance staff are treating patients with care, kindness and dignity – I’m really proud of them.”

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