People are being encouraged to report leaks as big thaw continues

Make sure you report any leaks you come across. Picture: ANDY DARNELL

Make sure you report any leaks you come across. Picture: ANDY DARNELL - Credit: Archant � 2011

As the Beast from the East retreats, the milder temperatures may bring some problems of their own for pipework and plumbing.

Essex & Suffolk Water is encouraging customers to keep an eye out for bursts pipes and leaks across the region.

Some leaks are easy to spot with water gushing from pavements and manholes. However, others are more difficult and might not be picked up until people are out of water or begin to lose pressure when they turn on the tap.

Claire Sharp, customer director, said: “We’re beginning to thaw out and as the temperature rises this causes bursts and leaks to appear on both our own water network and our customers’ pipework.

“We see this behaviour every winter and are prepared for it, however the Beast from the East has pushed it to the extreme and that’s why we’ve been busier than we might have ordinarily been for the beginning of spring.


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“We’re doing all we can, but our customers are our eyes and ears on the ground and we would encourage them to keep an eye on their pipes and let us know about any interruptions to their supply.

“If you do find that you’ve lost supply then there are some really simple things you can do straight away yourself that might help otherwise contact us for assistance.

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“We also want people to contact us if they do spot a burst. If you see water gushing from a pavement, if the footpath or road has raised or water is gushing from somewhere it shouldn’t - then ring it in and we’ll take a look”.

Things to do if your water isn’t working:

1. Check your pipes for any signs of a split or a leak.

2. If you find a leak within your property, turn off the supply using the internal stop tap.

3. Drain the cold water system by flushing the toilet and opening cold taps over sinks and baths.

4. Call a reputable plumber immediately.

To let Essex & Suffolk Water know about any leaks or bursts, customers can call the leakline on 0800 526 337 or by filling in the online form here.

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