Poll: Passengers praise Ipswich Buses in national survey

Malcolm Robson of Ipswich Buses with the rebranded Waterfront Bus

Malcolm Robson of Ipswich Buses with the rebranded Waterfront Bus

THE borough-owned bus company has scored highly in a passenger satisfaction survey.

Travellers using Ipswich Buses services were part of the national bus survey carried out by Passenger Focus in 2012.

Passenger Focus is the official, independent consumer organisation representing the interests of rail, bus, coach and tram users in England outside London.

Overall satisfaction levels for bus services were 84% nationally but better in Ipswich for Ipswich Buses passengers with a satisfaction rate of 86%. The value for money indicator in Ipswich at 58% was better than the national average of just 54%. The findings come despite routes being disrupted by roadworks associated with the Travel Ipswich programme across the town.

Managing director of Ipswich Buses Malcolm Robson said: “While the survey results are encouraging and show Ipswich Buses is getting it right most of the time we still recognise we have a lot to do to improve services.”


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