Poll: Rail punctuality still below average on Greater Anglia services

TRAIN punctuality across the region last month was below the national average, new figures have revealed.

Between April 1 and 28 this year 92.3 per cent of Greater Anglia services arrived at their destinations on time - a fraction lower than the same period last year when the franchise was run by National Express East Anglia.

Across the country, train punctuality actually improved last month, with 93.3% of services arriving on time, compared with 92.9% in the same period last year, according to Network Rail.

The better figures came despite the East Coast company achieving a trains-on-time figure of only 84.3%.

The best-performing company last month was the London to Tilbury and Southend operator c2c, which ran 97.9% of trains on time.

Apart from East Coast, the only companies that did not achieve at least 90% punctuality in April 2012 were West Coast operator Virgin Trains (87.3%) and CrossCountry (89.9%).

This comes after another slight fall the previous month.

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Overall punctuality for Greater Anglia from March 4 to March 31 was 91.8%, compared to 92% in the same time period last year.

Although Greater Anglia exceeds the moving annual average of 91.6%, some rail user groups have said they still expected better results following increases in ticket prices.

Vice chairman of the Manningtree Rail Users’ Group, Derek Monnery said last month: “I am encouraged that it hasn’t gone down anymore than that but I would like to see a steady improvement. Rail fares have gone up recently so I had hoped that punctuality would have been better.

“I think since the new rail franchise took over, staff relations and the way they handle passengers are better. But we need to make sure Greater Anglia works closely with National Rail and keeps up the pressure to get the bugs out of the system.”

Secretary of East Suffolk Travellers Association Rod Lock said: “It’s not a drastic movement - punctuality figures tend to go up and down.

“We don’t get too many complaints perhaps because the majority of our users are leisure passengers. But it’s all about attention to detail. For a train to run on time 100 things have to work but for it to be delayed, only one thing has to go wrong.”

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