Powe firm's compensation apology

POWER firm 24Seven has apologised to a customer for a delay in handing out compensation for the chaos caused by the storms of more than four months ago.

POWER firm 24Seven has apologised to a customer for a delay in handing out compensation for the chaos caused by the storms of more than four months ago.

Christine Chenery, of Bird's Lane, Framsden, went without electricity for six days when fierce gales tore down power lines on October 27.

She qualified for £100 compensation because of the amount of time power was off but has not heard anything from the firm, despite writing a letter claiming compensation in November.

Mrs Chenery, who lives with her husband, Allan, and daughter Clare, 19, said she had rung the firm six times to find out what had happened to her cash.


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Their power went off Sunday October 27 at about 10am and came back on the following Saturday at 1.45pm.

She said most people in the village had received their compensation before Christmas and the last few had theirs just after Christmas.

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"I have not heard anything and I do not think they are planning on paying compensation. They say the same thing to you each time you phone and say something to placate you but nothing else is done," Mrs Chenery said.

But a spokesperson for 24Seven said yesterdaythe problem with Mrs Chenery's unpaid compensation had been solved.

"We have made contact with Mrs Chenery and apologised for the delay in issuing this payment," she said.

"The delay caused by the sheer number of letters we had, which came to more than 23,000. There have been a few isolated cases which we have not responded to as we would have liked.

"Nearly all of the claims have been dealt with, but there are a small number of people who we are still in correspondence with."

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