Rail operator among worst in country for customer satisfaction

THE region's train operator is among the worst in the country for customer satisfaction, it emerged today.

THE region's train operator is among the worst in the country for customer satisfaction, it emerged today.

National Express East Anglia scored just 61% in the latest Government rail review, placing it 14th out of 18 operators nationally.

London Midland, First Capital Connect, Northern Rail and London Overground are the only operators to score lower.

National Express East Coast, which has just been taken over by the Government to be run in the public sector, came top with a score of 78%.


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Stations across the country were also ranked, with Manchester Victoria, Clapham Junction and Crewe emerging as the three worst in the country.

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