Share your experiences of booking appointments at GP surgeries in Suffolk

A total of 44% of all patient comments about booking appointments were negative, a Healthwatch surve

A total of 44% of all patient comments about booking appointments were negative, a Healthwatch survey has found. Picture: WAVEBREAKMEDIA LTD - Credit: Getty Images/Wavebreak Media

As new research reveals just 50% of patients in Suffolk are happy with the way they book GP appointments, we are asking readers to share their views.

According to a study carried out by Healthwatch Suffolk, out of 708 comments provided to the watchdog about experiences of booking an appointment, 50% are positive, 44% are negative and 6% were neutral.

Examples of negative feedback included concerns about waiting in telephone queues – one respondent said they called 70 times between 7.58am and 8.05am before getting through to a receptionist.

Others raised fears about the availability of appointments and waiting times.

However, the report also suggests that 88% of people surveyed in both the Ipswich and East Suffolk and West Suffolk CCG areas were successful in getting an appointment at their GP surgery.

Andy Yacoub, chief executive of Healthwatch Suffolk. Picture: GREGG BROWN

Andy Yacoub, chief executive of Healthwatch Suffolk. Picture: GREGG BROWN - Credit: Archant


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This is slightly higher than the national average.

Now we are calling on readers to share their experiences of booking appointments – positive or negative – at GP surgeries in Suffolk.

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Do you also find it frustrating to get through on the telephone? Or have you had a particularly good experience at a Suffolk surgery?

• Send your thoughts to emily.townsend@archant.co.uk or fill in the Google form above.

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