Suffolk/Essex: Rail company Greater Anglia claims punctuality record

A Greater Anglia train on the Suffolk/Essex border.

A Greater Anglia train on the Suffolk/Essex border. - Credit:

Rail operator Greater Anglia has reported another month of record-breaking punctuality with more than 95% of trains officially on time during the first four weeks of May.

The company, owned by Dutch group Abellio, had 95.7% of all trains on time for the four-week performance period from 28 April – 25 May.

The company ran 96.3% of mainline trains on time and 93.9% of rural services on time.

The moving annual average (MAA) punctuality figure – which measures performance over a 12 month period – reached 92.6%, the best MAA figure recorded so far for the Greater Anglia franchise area, which was established in 2004.

Several of Greater Anglia’s rail lines recorded their highest-ever four-week period of punctuality under the current franchise structure.

The Norwich to London Intercity service achieved a punctuality of 95.4% and in Essex the services from London to Chelmsford, Witham and Colchester (plus the Clacton, Frinton-on-Sea and Walton-on-the-Naze branches) recorded 96.5%.

The Marks Tey to Sudbury line recorded 97.6% punctuality.

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Ruud Haket, Managing Director Greater Anglia said: “I am very pleased that train punctuality at Greater Anglia continues to improve and we have recorded our best-ever four-week period of punctuality.

“This reflects our continued and relentless efforts, working in partnership with Network Rail, to provide better train service performance.

“We recognise there is more work to do in achieving greater consistency and will continue to focus on delivering further improvements in train punctuality for our customers across the region.”

Richard Schofield, Network Rail route managing director, said: “We have worked very hard with Greater Anglia to improve the train service in the east of England and deliver a safe and efficient railway.

“Our focus has been to drive up reliability levels through continued investment and to improve our contingency plans to help ensure that the service can recover more quickly following any issues on the railway.

“We will continue to work with our colleagues at Greater Anglia to continue delivering consistent levels of service for passengers.”