Suffolk: Phone lines restored after fault, 64,000 BT customers affected

THOUSANDS of people across Suffolk were getting the engaged tone today as phone lines across the county went down for more than two hours.

The problem, which started at about 1pm, affected towns and villages across the county, including Ipswich, Woodbridge, Martlesham and Framlingham.

BT said there was a major fault at the Ipswich exchange, which affected more than 64,000 of their customers.

A spokesman for the company said: “A spokesman for the company said: “We had a switch at the Ipswich Town exchange which failed just after 1pm and mainly affected customers in Ipswich, but some users in surrounding places such as Woodbridge, Felixstowe, Halstead, Framlingham, Aldeburgh and Earls Colne would have lost service.”

Another company spokesperson said that the work had been carried out quickly and efficiently, while apologising for any inconvenience caused.


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Power was reinstated and switched back on at around 3.20pm.

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