Teenager injured after window smashes

A TEENAGE student injured by falling glass after a bus window was smashed by overhanging branches has told of her ordeal.But Carrie Murcott claimed the incident - which happened on her way home to Sudbury from her sixth form college - was compounded by the “dismissive” nature of the local bus company following the incident on Tuesday afternoon .

A TEENAGE student injured by falling glass after a bus window was smashed by overhanging branches has told of her ordeal.

But Carrie Murcott claimed the incident - which happened on her way home to Sudbury from her sixth form college - was compounded by the “dismissive” nature of the local bus company following the incident on Tuesday afternoon .

Miss Murcott, 16, who suffered a gash to her forehead and several cuts to her face, said one of the bus windows smashed after the vehicle was in collision with overhanging branches on a narrow country lane.

She told the EADT: “The whole episode was so scary that I didn't even notice all the cuts at first, just how loud the sound was.


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“I was hit by the glass and also a branch hit my face - it was all pretty terrifying. I feel a bit better now but I still don't want to go on a bus for a while.

“And then when we phoned the bus company, they made out like I was making it up. I didn't want to cause a fuss but they upset me saying that.”

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The incident unfolded as the Chambers double decker bus, from Colchester to Sudbury, was approaching the village of Bures at about 3pm on Tuesday.

Miss Murcott, who is studying her A-levels at Colchester Sixth Form College, said: “I am not quite sure what exactly happened but the first thing I knew was that the window had just shattered and there was glass everywhere.

“Everyone on the top floor of the bus was panicking and asking if I was okay, but the driver seemed unaware that anything had happened.

“The driver then stopped the bus and came upstairs - and just said we needed to change buses.

“When we were on the second bus, I had calmed down a little and saw blood down the side of my face. “But it was only when I got home that I realised how bad it was.”

Miss Murcott's grandmother, Angela Murcott, said she was disappointed with the response of Chambers. She added: “The person we spoke to seemed dismissive.

“The bus driver stopped the coach and got up to see what had happened but obviously didn't see how bad her face was.

“We just think the coach company could have been a little bit more apologetic and tell us it would not happen again. The whole incident was bad enough without this reaction.”

No one from Chambers was available to comment on the incident, despite repeated calls to their offices.

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