Three Suffolk care homes listed as ‘requiring improvement’ following CQC inspection

Friars Hall Nursing Home in Hadleigh has been inspected by the CQC

Friars Hall Nursing Home in Hadleigh has been inspected by the CQC - Credit: Getty Images/iStockphoto

Three care homes in Suffolk have been identified as requiring improvement by the health regulator.

The Care Quality Commission (CQC) has published 32 reports on the quality of care provided by adult social care services across the Central region, which includes Suffolk. Under the CQC’s new programme of inspections, all care services are given a rating according to whether they are safe, effective, caring, responsive and well led.

The three Suffolk care homes inspected under the new programme – The Meadows Care Home in Haverhill, Leiston Old Abbey Residential Home and Brandon Park Residential and Nursing Home – were all found to require improvement.

The Brandon home, which is run by Stowlangtoft Healthcare LLP, was found to be good in terms of care and leadership, though requiring improvement under safety, effectiveness and responsiveness.

The report identified requirements to improve the administration of medicines and the support offered to people incapable of making their own decisions but said staff were “kind and caring and promoted people’s independence and dignity”. Roger Catchpole, owner of the home, said the inspection happened soon after he bought it.


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He said all of the issues highlighted in the report had already been identified by his staff for improvement. “We will be working hard to improve all of the aspects identified in the report,” he added.

The report gave good ratings to The Meadows Care Home, run by Minster Haverhill Limited, for its care and effectiveness but found areas to improve with regard to safety, responsiveness and leadership.

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It noted there was no registered manager in place at the time of the inspection in November and identified concerns about staffing but said the accommodation and administration of medicine was adequate and people with dementia received constant supervision.

Sara Gregory, head of compliance at the home, said: “Since the home was inspected by the CQC in November 2014 the home has made the necessary improvements under the newly registered manager and acknowledges the areas of good practice highlighted by the CQC report.”

Leiston Old Abbey Residential Home was found to be good in terms of care and leadership but requiring improvement for responsiveness, safety and effectiveness.

The report said improvements were required in how people receive medicines and found its care records to be lacking, however it said “staff were observed to be kind and caring and promoted people’s independence and dignity”.

The home’s owner Anil Agarwal said the inspection happened soon after a new manager was appointed, who has “extensive experience in addressing issues faced by the home”.

The home has recruited more staff, provided extra training and addressed shortfalls in the quality assurance processes, highlighted in the report, he added.

“We felt the rating was fair at the time. However following a very positive Social Services Quality and Improvement inspection recently, we know that after our next CQC inspection we will be awarded a higher rating,” he said.

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