BT connection could take two months to restore

A deaf 88-year-old who suffers from heart disease and angina has been told that his “lifeline” telephone and broadband service will not be restored for two months.

Derek Newby, of Wenhaston, near Halesworth, relies on his BT service for contact with friends and neighbours, but after losing the line completely on Thursday he has been told the major fault will continue until May 8.

The problem has not hit his neighbours and, to make matters worse for Mr Newby, the telegraph pole that serves the houses is in his driveway.

Mr Newby, a retired builder, has to place his hand on a nerve to help him hear, and with a poor mobile phone reception he is now relying on his relative, Miss Cunnell, 61, to help him contact anyone.

He said: “It is my lifeblood. Really I am incommunicado without that. Instead of my number I give out my email address, that is how people link with me.” As well as using his email to keep in contact with friends, Mr Newby has the phone line in cases of emergencies both for himself and neighbours.

Miss Cunnell and a neighbour have helped to contact BT, but, after numerous phone calls the estimated time to fix the problem moved from Tuesday to May.

Miss Cunnell, 61, said: “I feel when he is here I can’t go too far because he can’t contact anyone.” Mr Newby said that an engineer had visited to ask permission to work on the pole in January, but that nothing had happened since then and the line had been fine until Thursday.

After enquiries from the EADT yesterday morning, two engineers visited Mr Newby but the phone is still not working.

A spokesman for BT said that work needed to be done in the road to fix the fault and they were trying to bring the date “much further forward”.

They added they had sent an engineer today but had been unable to provide a temporary solution