West Suffolk Hospital in national top 20%, says survey

West Suffolk Hospital in Bury St Edmunds.

West Suffolk Hospital in Bury St Edmunds. - Credit: Archant

West Suffolk Hospital has come in the top 20% in the country as a place to work and receive care, according to an independent staff survey.

It says 93% of staff at West Suffolk NHS Foundation Trust, who run the Bury St Edmunds hospital, feel they are able to deliver high-quality care.

However, 89% reported errors, near-misses or incidents within the month before the survey and 32% suffered from work-related stress in the last 12 months.

The 2014 NHS staff survey places West Suffolk in the top 20% of hospital trusts nationally in 11 key areas from job satisfaction to whether they feel they make difference to patients’ lives.

Just over half of the hospital’s staff responded to the survey, which also found that 73% of staff were working extra hours.

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Jan Bloomfield, director of workforce at the hospital, said: “We are delighted with the results of the 2014 NHS staff survey. The feedback was very positive for West Suffolk Hospital and saw us score in the top 20% of trusts nationally in several key areas.

“This included recommending the hospital as a place to work or receive treatment, job satisfaction levels and staff agreeing their role makes a difference to our patients.

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“We were especially pleased that so many staff are satisfied with the quality of patient care they are able to provide, are able to work effectively as a team and feel motivated when they come to work.”

The survey asked questions in 29 different key areas. Ten per cent of the staff who responded said they had experienced discrimination in past 12 months while 22% reported experiencing harassment, bullying or abuse from staff in the same time period.

The annual survey is carried out by the NHS and also asks about treatment received from patients, with 21% of staff experiencing physical violence from patients and other members of the public over 12 months. Three per cent reported experiencing violence from their own colleagues.

Ms Bloomfield added: “We will now look in more detail at the survey results, paying particular attention to the areas where we haven’t performed as well so that we can find ways to improve further in the future.”

The full results of the survey can be found at www.nhsstaffsurveys.com

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