Frustrated customers have claimed they have been left out of pocket after a handyman took money for work that was never completed.
Kesgrave woman Lisa Palmer, 57, approached Alex Sparkes in December when he answered her plea for a "reputable mechanic" on Facebook.
Kesgrave woman Lisa Palmer, 57, was targetted by Alex Sparkes in December. (Image: Lisa Palmer)
"My car broke down and needed a new engine," said Ms Palmer.
"I'm a woman on her own, need my car for my business and was completely in a panic."
Ms Palmer said Mr Sparkes attended her property twice, the first time for a diagnostics check, for which she paid a £40 call-out and petrol fee and the second time to fit an £80 sensor.
"I already knew I needed a new engine and he priced it up at £5,000 to £6,000," she said.
"In the few hours after that, he bombarded me with calls and messages to get the go-ahead."
After paying a £200 deposit on the engine, the problems began and Ms Palmer was left without her car for three months.
READ MORE: Warning as doorstep traders spotted in Newmarket
At £670 down, she ended up having to go elsewhere to get her car fixed.
Mr Sparkes also responded to a Facebook post from Stowmarket resident Judith Tilston, 61, in May this year, claiming he could fix her daughter's motorbike.
The rogue tradesman also private messaged Stowmarket resident Judith Tilston. (Image: Judith Tilston)
"My daughter works 14 miles away on a farm, which made it impossible when the bike broke down," said Mrs Tilston.
"We were desperate. All the garages were booked up for several weeks, so we put out a message on Facebook."
Mrs Tilston said Mr Sparkes claimed he knew someone in a broker's yard who could replace the engine and supposedly carried out the work.
Mrs Tilston's daughter needed her motorbike's engine replaced to get to work. (Image: Judith Tilston)
She claims he carried out the work in the dark and the engine still wasn't operating correctly the next day.
Now with £650 in Mr Sparkes' possession and no guarantee they would get their money back, the family have had to pay £250 for an engine rebuild elsewhere.
Angie Monkman also encountered the same tradesman on Facebook, as she asked for someone to fit a thermostat.
Angie Monkman was also targeted by the 'cowboy tradesman'. (Image: Angie Monkman)
"I gave him the money and he didn't turn up," she said.
"Eventually, he left a grotty old thermostat in my post box, but never gave me a refund.
"I just want this man stopped."
Mr Sparkes declined to comment.
A Suffolk Trading Standards spokesman warned people to do their research before agreeing to have any work carried out.
The spokesman added: "Don't be fooled by sign printed vans, glossy leaflets, business cards or a website.
"While it might be tempting to agree to low prices being offered on the doorstep or by someone contacting you via social media, think twice."
Suffolk Trading Standards' advice is:
- Never agree to have any work done as a result of a cold call or contact via social media and don't be pressurised into having the job done immediately
- If you think work needs doing in your home or you need something repaired, get quotes from two or three traders
- Ask for the full name and address from a trader before considering dealing with them, and never rely solely on a mobile phone number
- Ask for a written quotation detailing all the proposed work and a final price for the job before the work is started
- Only pay once the work is completed to your satisfaction. Don't pay up front for materials and don't pay cash.
If you have had work carried out by a trader that you are not satisifed with, or work has not been completed, contact Suffolk Trading Standards via the Citizens Advice Consumer Service line on 0808 223 1133.
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