Agent impresses 'mystery shopper'

AN industry magazine has awarded Felixstowe travel agent Fred. Olsen Travel top place in a local survey after it was visited by a mystery shopper. Travel Weekly, which praised it as “the best agency by far”, said all three consultants at the agency looked up and greeted the mystery shopper when they walked in.

AN industry magazine has awarded Felixstowe travel agent Fred. Olsen Travel top place in a local survey after it was visited by a mystery shopper.

Travel Weekly, which praised it as “the best agency by far”, said all three consultants at the agency looked up and greeted the mystery shopper when they walked in.

“One agent got up, offered me a seat, and asked how she could help. I was offered refreshments and there were sweets available on the desks for customers. As soon as I explained my request, the agent got a brochure and went through it with me, asking about budget and several questions about the children, how I would be getting to the airport and insurance,” said the mystery shopper.

Branch manager Kerrie Lake said: “It is great to manage a shop with such a knowledgeable and professional team and well done to Katie Rickarby who was the sales consultant involved.”