Holiday park scoops accolade

A HOLIDAY park has scooped an accolade for offering a “shining example” in its customer care.Bourne Leisure's Orchards Holiday Park at Clacton on Sea received official recognition from East of England Tourism after training all its teams through the Welcome to Excellence 'Creating the Magic' customer care programme.

A HOLIDAY park has scooped an accolade for offering a “shining example” in its customer care.

Bourne Leisure's Orchards Holiday Park at Clacton on Sea received official recognition from East of England Tourism after training all its teams through the Welcome to Excellence 'Creating the Magic' customer care programme.

General manager James Tyrell was presented with a Corporate Certificate and Welcome to Excellence plaque during a VIP visit attended by East of England Tourism and Tourism South East. Individual certificates were awarded to the team.

'Creating the Magic' is part of the Welcome to Excellence national customer care programme for the leisure industry, and is delivered by Tourism South East in partnership with East of England Tourism.


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John Atherton of East of England Tourism described the holiday park as a “shining example” of what can be achieved by giving all of a team the opportunity to take part in this kind of training.

“All 119 team members, from customer facing front-line team through to managers and administrators will now have the tools to give visitors that extra-special welcome,” he said.

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Bourne Leisure Group comprises Haven Holidays, British Holidays, Butlins and Warners.

Sue Davies, human resources manager for Bourne said: “This presentation is really important to us and proves our commitment to customer service. Through 'Creating the Magic' and the soon-to-be-launched 'Cutting Edge' customer service programme, we will continue to invest in our team members and ensure our guests have a great holiday and return year after year.”

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