Rail punctuality hits new high

REGIONAL train operator National Express East Anglia has recorded its highest train service punctuality figure since the current franchise began in April 2004.

REGIONAL train operator National Express East Anglia has recorded its highest train service punctuality figure since the current franchise began in April 2004.

During the four-week period to May 30, trains operated by NXEA across its network recorded an average punctuality of 94.3%.

Rural services - from Ipswich to Cambridge, Felixstowe, Lowestoft and Peterborough and Norwich to Cambridge, Great Yarmouth, Lowestoft and Sheringham - led the way with a figure of 95.6%.

Metro services, from Liverpool Street to Shenfield and Southend Victoria, were close behind on 95.4%, followed by West Anglia services from Liverpool Street to Cambridge, Harlow and Hertford East on 94.9%.

The Stansted Express airport service achieve a figure of 92.7%, with Mainline services, including the Liverpool Street-Colchester-Ipswich-Norwich route plus the branches to Harwich, Clacton and Braintree on 92.0%

Andrew Chivers, managing director for NXEA, said: “We are pleased that the punctuality of our trains during May was the best we have achieved since the start of the current franchise.

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“I would like to thank our employees for all their efforts towards improving punctuality, and we recognise there is still much work to do in delivering consistently high standards of train service performance for our customers, and we are continuing to work in partnership with Network Rail towards this aspiration.”