Train operator uses iPods to train staff

TRAIN operator One is using iPods to help train staff.New employees at the busy London Liverpool Street station are given iPods with specially programmed instructions which give an audio training induction to their workplace and their roles within it.

TRAIN operator One is using iPods to help train staff.

New employees at the busy London Liverpool Street station are given iPods with specially programmed instructions which give an audio training induction to their workplace and their roles within it.

After the induction tour, they are given a web-based test to see how well they have retained the knowledge.

One has agreed a deal with Australian-based company Voicemap to help train new members of staff in ticketing, customer service and station operation matters following a six-month trial of the idea.

The technology was developed by Australian businesswoman Dr Maggie Haertsch, who has a PhD in behavioural science and was inspired by the self-guided audio tours offered in art galleries and museums.

Steven Newland, London Terminals manager for One, said: “Having spent over 20 years working on the railways, I am always looking for different training methods and innovative technological advances to help managers and front line staff to develop their careers and improve their competency levels.”