Essex travel insurance business celebrates 25-year milestone

Christian Young, left, and Andy Taylor with the bespoke cake to mark 25 years of Direct-Travel insur

Christian Young, left, and Andy Taylor with the bespoke cake to mark 25 years of Direct-Travel insurance.Picture: Direct Travel - Credit: Archant

Travel insurance company Direct-Travel has clocked up 25 years insuring millions of holidaymakers.

Direct Travel

Direct Travel - Credit: Archant

The brand, based in Feering in Essex, was one of the first to offer travel cover online at the turn of the century.

Now 70% of its business is conducted that way, while the remainder of its customers choose to contact Direct-Travel’s experienced customer-care staff by phone seven days a week. Christian Young and Andy Taylor are the founding directors of BrokerSure, which acquired Direct-Travel in 2015 from AIG. It is now underwritten by Chaucer, a Lloyd’s of London syndicate. Mr Young said: “Under our BrokerSure umbrella, we have continued to expand to support the ever-increasing wishes of our customers to travel far and wide regularly, irrespective of age and medical conditions.”

Mr Taylor has been part of the team instrumental in bringing a more personal and direct approach to customers and Direct-Travel has an online site and a contact centre.

He added: “It’s unbelievable but still there are many people, young and older, who journey without travel insurance.

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“Even in Europe, the European Health Insurance Card (EHIC) does not fully protect travellers. If you broke your leg on a day trip to Paris that would still result in thousands of pounds to get you flown home. Yet travel insurance can be as cheap as £5, depending on how long you are going for and where.”

Direct-Travel is one of a number of travel insurance brands run by BrokerSure. Others include, Traveladder and Fit4Travel.

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