Bank branch closed in town centre after staff self-isolated

The Bury St Edmunds branch of HSBC is reportedly closed until March 31 due to a deep cleaning follow

The Bury St Edmunds branch of HSBC is reportedly closed until March 31 due to a deep cleaning following a member of staff self-isolating with coronavirus symptoms Picture: GOOGLE MAPS - Credit: Archant

Customers were left unable to access their high street bank in Bury St Edmunds after a branch was closed for precautionary “deep cleaning”.

On March 17, HSBC customer Trevor Farrell tried to visit his ocal bank branch in Abbeygate Street, only to find it had been closed.

• Find all the latest news in our Suffolk Coronavirus Updates group here

He also saw an older couple “effectively turned away” from the branch due to the closure, despite having made the journey to the bank from a village outside Bury St Edmunds.

Mr Farrell said: “Not every one, particularly the elderly, use online banking, how are they going to manage?”

READ MORE: All our coronavirus news in one place

According to Mr Farrell, a sign on the door of the bank told customers the branch would not reopen until March 31.


You may also want to watch:


An HSBC UK spokesman said: “As a precautionary measure we have a staff member at the Bury St Edmunds branch who has self-isolated and we are deep-cleaning the premises. Customers can continue to use our mobile, online, video and telephone banking services.”

READ MORE: Ipswich turned to ghost town by coronavirus

The spokesman added they were unable to confirm when the branch would reopen.

Most Read

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter