Mills Meadow in Framlingham ‘thrilled’ after winning Care UK award for customer service

Marie Reeve, home manager at Mills Meadow in Framlingham, which has received an award. Picture: CARE

Marie Reeve, home manager at Mills Meadow in Framlingham, which has received an award. Picture: CARE UK - Credit: Archant

Staff at a Suffolk care home are said to be “delighted” after being recognised for their excellence in customer service.

Mills Meadow in Framlingham took one of the 22 awards presented at the Residential Care Services (RCS) Stars award, which recognises achievements at more than 100 Care UK homes.

Judges praised the home for having the highest score in the relative customer satisfaction survey of all Care UK homes, which was said to be a result of the team’s determination and commitment,

Home manager Marie Reeve said: “The RCS Award Ceremony was a truly inspirational evening – it was brilliant to hear about the compassion and dedication of team members, as well as the positive impact this has had on residents which enables them to live fulfilling lives.

“The team and I are thrilled for to have been recognised at the awards. We pride ourselves on having a happy home here at Mills Meadow, which extends to the friends and family of the residents - so we are delighted to hear that all our hard work is paying off.”

Visit Care UK’s website for information.


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