Friars Hall nursing home in Hadleigh getting better after ‘inadequate’ CQC inspection last November

Friars Hall Nursing Home in Hadleigh has been inspected by the CQC

Friars Hall Nursing Home in Hadleigh has been inspected by the CQC - Credit: Getty Images/iStockphoto

A care home in Hadleigh has been told it has made some improvements following a damning Care Quality Commission report towards the end of last year.

But despite this progress the home’s overall rating has not been upgraded.

The latest full inspection of Friar’s Hall Nursing Home was carried out in November 2014, with the report published on March 30.

In it two of the five categories which homes are judged on were graded ‘inadequate’; is the service well led, and is the service safe.

The other three areas (is the service effective, is the service caring, and is the service responsive) were all rated ‘requires improvement’.


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Among the concerns highlighted by the inspectors were the high turnover of managers at the home (three in 12 months), too few staff and a lack of safeguarding procedures against potential abuse.

They also found “a number of breaches” of Health and Social Care Act regulations.

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However during an unannounced follow-up inspection on March 2 this year inspectors did find improvements had been made by the management at the home in Friars Road to “ensure that risks to people’s health, safety and welfare were being identified and managed”.

The report from this second inspection also said the service “was calmer and more relaxed” than when the CQC visited in November.

However the improvements were not enough to see Friars Hall’s ‘inadequate’ rating upgraded.

The home’s current manager Jay Wright, who joined in January, said she was unable to comment on the report of the inspection which took place before her tenure started.

She did however encourage people to read the report published in April.

A spokesman from the CQC said: “We undertook an unannounced focused inspection of Friars Hall Nursing Home on March 2, 2015.

“This inspection was done to check that improvements to meet legal requirements planned by the provider after our November 27 and 28, 2014 inspection had been made.

“The team inspected the service against one of the five questions we ask about services: is the service safe.

“This is because the service was not meeting some legal requirements.

“Although the service had taken sufficient action to comply with the warning notice issued in November, there remained a number of outstanding compliance actions, therefore the rating from ‘inadequate’ has not changed.”

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