Greater Anglia boss gets back to the floor to get passengers view on train
- Credit: Archant
Greater Anglia director Andrew Goodrum went “back to the floor” to serve passengers on an Intercity train between East Anglia and London.
The customer service director sold refreshments from the trolley service in train and served in the cafe bar as part of the company’s “Customer Service Week.”
Mr Goodrum said: “It’s really important to keep in touch with what colleagues are doing out on board, understand from our customers whether it’s the sort of service they want, and also get some first-hand feedback.
“I do travel on the train every day myself but it was really good to see what happens day-in, day-out on the train and ensure that our on board services are delivering the high standards of customer service that we continually strive to achieve.”
He added: “This week is a great opportunity to find out which station teams and individuals deliver the best customer service.”