Ipswich care home is criticised in Care Quality Commission report

An Ipswich care home has been rated inadequate

An Ipswich care home has been rated inadequate - Credit: Getty Images/iStockphoto

An Ipswich care home has been rated inadequate after a Care Quality Commission report raised concerns over issues including staff numbers at weekends and residents’ safety.

An inspector visited the Jeian Care Home, in Colchester Road, in October and rated the facility on whether the services provided were safe, effective, caring, responsive and well-led.

It was rated as requiring improvement in all areas except for whether it was well-led, where it was deemed inadequate, the overall rating.

Other issues that were raised in the report included the management of residents’ medicine, the recording and analyses of accidents and incidents and the recruitment system not being safe and effective.

The report added: “People who used the service could not be assured that the provider properly managed and stored records in relation to their care and treatment in a secure and accessible way.”


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There were positives in the report as well.

These included staff having the knowledge to safeguard patients and residents’ privacy and dignity being respected.

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One person, who asked to remain nameless, had parents who previously lived in the home.

They said their mother, who suffered from dementia, was able to get out of the home.

They added: “It was a living nightmare.”

Felix Chukwuma, the manager of the home, said he was unhappy with some aspects of the report, which he disputed.

He said he has since advertised for a care assistant and deputy manager , pledged that improvements would be made at the home and stressed their would be a meeting with staff.

He added: “The residents are happy here themselves but I know some of the relatives and the families won’t be happy.”

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