Passengers call for better communication from Abellio Greater Anglia after being left stranded when trains were cancelled
- Credit: citizenside.com
Pressure is on Abellio Greater Anglia to give passengers better travel information after reports people are being left stranded at a Suffolk station.
Commuters are waiting at Needham Market railway station for trains which will never arrive because a new information screen has not been installed, according to district councillor Wendy Marchant.
She said when engineering works are in progress, which cause services to be cancelled, passengers are left in the dark. Rail replacement buses are often provided but they run through the High Street and don’t stop outside the station so many passengers do not use them, Mrs Marchant added.
“This has been going on for some time, I went down there Saturday and there was no information about replacement buses,” she said.
“There was a poster with small type which would have been very easy to walk straight past which was up along side several other posters.”
She added that in September she was promised a Customer Information System would be fitted to help passengers.
A spokesperson for Abellio Greater Anglia said “more prominent” signs were being displayed when replacement buses were running.
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He added: “We’re grateful to councillor Marchant for her continued interest in this matter, and we are planning to arrange a follow-up meeting between one of our local managers and the councillor to discuss the progression of these further improvements.”