Van centre wins award for top quality aftersales service

The award-winning team at Volkswagen Van Centre at Bury St Edmunds.

The award-winning team at Volkswagen Van Centre at Bury St Edmunds. - Credit: supplied

A Bury St Edmunds business has beaten more than 70 other van centres by being named one of the best in the county after being recognised for its hard work.

Volkswagen Van Centre (Bury St Edmunds) was presented with the 2014 Every Moments Matters award, by Volkswagen Commercial Vehicles, in recognition of its high level of aftersales service during the second quarter of the year.

Staff at the Northern Way business are delighted to have received the accolade especially as they beat off stiff competition to achieve the title.

David Nichols, head of business at Volkswagen Van Centre (Bury St Edmunds), said: “To achieve this accolade is a real testament to the team’s hard work and commitment.

“Selling a van is naturally an important part of our business, however to be recognised for successfully meeting our customers’ needs and for delivering a level of service over and above the entire UK network of van centres is wonderful and a real achievement. It makes me very proud and honoured to be working alongside such a dedicated group.”

Volkswagen Commercial Vehicles closely monitors all aspects of its van centres operations from customer satisfaction and aftersales through to business performance. Scores are collated throughout the year, accumulating in quarterly and, ultimately, an annual result.